We know that many of you are feeling the pressure of rising costs and shifting consumer habits lately. We’re feeling it too. The recent volatility in fuel prices across Australia has increased our costs for bringing goods into our warehouse and getting them to your door.
Because we know your business may already be stretched thin, we are doing everything we can to avoid passing these costs on to you. For as long as the current situation doesn’t change markedly, we will continue to absorb these increases and keep things running as usual.
Obviously, we are keeping a close eye on the situation, particularly regarding any shifts in the national Fuel Security plan or further spikes in diesel costs. If the situation changes in the future, our first step will be to look for internal efficiencies—such as consolidating deliveries—rather than simply adding a fee.
In the meantime, we’re focused on making your day-to-day operations a little easier. We are currently implementing new software to streamline online ordering, which will give you better access to pricing and stock availability when you need it most. We don't plan to change the relationship we have with you now, you will still receive the same service, just better! We’ll have more to share on that later this year.
We value our partnership with you. If you have any concerns, please don’t hesitate to reach out to your rep or give us a call. We're here to help make your business better.
